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Watch Back missing looking for a Replacement


Best Answer stevecoco , 04 August 2016 - 09:15 AM

Customer just come in, he has found the watch back in his jumper sleeve!!!!! All's well.

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#1 stevecoco

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Posted 03 August 2016 - 11:38 AM

Looking for a replacement watch backAttached File  watch.jpg   36.08KB   0 downloadsAttached File  watch1.jpg   36.83KB   0 downloads customer is really upset he lost it and cannot find it. Approx 32mm back

 

Can anyone give advice please



#2 michael26uk

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Posted 03 August 2016 - 11:57 AM

From the Rotary website, would probably be my advice to customer, send back to Rotary!

 

Rotary Watches Service Advice

When returning your watch for service please pack it in a sturdy box (not the original presentation case) to ensure maximum protection. Send it registered mail with your guarantee or proof of purchase and reason for its return. Include your name, return address and daytime telephone number. Rotary turns all repairs around within 7 days (for standard guarantee work). Servicing includes a 24 hour period of bench testing.
Service, Materials & Display
R. W. Limited,
277 Prince Avenue,
Westcliff-on-Sea,
Essex SS0 0JS.

Tel (Service & Materials): 01702 337 061

Fax: 01702 348 857

service@rotarywatches.com


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#3 cowers lane 583

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Posted 03 August 2016 - 07:55 PM

Definitely send to rotary first. If they say discontinued , something I've done twice. ( only after pleading by customers) is fit a glass to the back. Always fit a fresh battery, tell the customers that the glass will be broken when the battery is replaced. this really is a last resort though, and I'm sure some members won't like the idea. I charge for a new glass.
I only multi-task at work, don't tell my wife.

#4 Count Muppet

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Posted 03 August 2016 - 09:13 PM

I have seen a couple with low dome Perspex fitted to the back.
I suppose the main trouble is that all the info is normally written on the back

#5 stevecoco

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Posted 04 August 2016 - 08:49 AM

Exactly all info on back so hard to identify watch



#6 stevecoco

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Posted 04 August 2016 - 09:15 AM   Best Answer

Customer just come in, he has found the watch back in his jumper sleeve!!!!! All's well.


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