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Lee

xln fibre optic, first bill

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Just a warning if your with XLN & upgrade to fibre optic broadband at any point. Check your first bill as mine had a instalation charge of £80 + Vat added to it (free set up). I contacted them & they said this was a mistake & should have been credited, but sometimes you wonder how many "mistakes" are paid for without question.

 

Lee

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I think this is how ALL big companies make more money.If they had 1million customers and only 10% complained then they've made a fortune!!

 

Bit cynical..... :-{{{

 

No not cynical, think of the interest they make on the overcharge before they pay it back, it all adds up.

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your real 'problem' is if you EVER want to leave XLN,

they heap lots of 'leaving' charges and they "own" your land line numbers.

We wanted to leave, have 2 lines with them and they keep putting up there prices, so much I found a new company which charges less than 50% of what XLN charge, they wanted nearly £1000-00 + VAT - be warned!

They are a bad company!!

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