x minit uk Posted February 18, 2006 Report Share Posted February 18, 2006 Sounds like a good idea,would save loads of money posting unwanted parts back. Quote Link to comment Share on other sites More sharing options...
keithm Posted February 18, 2006 Report Share Posted February 18, 2006 With a phone call to our parts dept, it's usually quite easy to identify what type of outsole stitcher you have actually, subject to a few easy questions Quote Link to comment Share on other sites More sharing options...
petercoulson Posted February 18, 2006 Report Share Posted February 18, 2006 we normally refurb k&b heads so ones we supply we normally know and we also track them through our paperwork but there are exceptions! you are right and plates can/will be added but like normal manufacturers plates they have to stay on machine and not be removed!!!! Quote Link to comment Share on other sites More sharing options...
x minit uk Posted February 18, 2006 Author Report Share Posted February 18, 2006 With a phone call to our parts dept, it's usually quite easy to identify what type of outsole stitcher you have actually, subject to a few easy questions well I ordered directly from your engineer about 8 months ago and am still waiting for my parts. Quote Link to comment Share on other sites More sharing options...
keithm Posted February 18, 2006 Report Share Posted February 18, 2006 8 Months? Have you spoken to us since? PM me and I'll see if I can help. Thats ridiculous and needs looking at. Quote Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted February 18, 2006 Report Share Posted February 18, 2006 x-minit, did you order the parts direct from the company or from a visiting engineer. If from a visiting engineer then this could be a case of forgetfulness, a case of which we are all guilty of at times. If direct then this post will give rise to a training need for the company involved. It would help them to identify those needs if you could be more specific, unless you have sent them a Personal Message. Quote Link to comment Share on other sites More sharing options...
x minit uk Posted February 19, 2006 Author Report Share Posted February 19, 2006 Well it was a visiting engineer, however as I have been ill for 6 months I did not get chance really to chase it up. Will be happy to leave it at that though. Quote Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted February 19, 2006 Report Share Posted February 19, 2006 Never leave it at that, someone has boobied and the least you need is an apology from the person to whom you gave the order. There could have been a loss here, the loss of a valued customer by the Service company. Give them the opportunity to correct what could be an oversight. Quote Link to comment Share on other sites More sharing options...
petercoulson Posted February 19, 2006 Report Share Posted February 19, 2006 everyone is human and mistakes are made, obviously the part cannot have been that important? try shopping around maybe Quote Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted February 19, 2006 Report Share Posted February 19, 2006 everyone is human and mistakes are made, obviously the part cannot have been that important? try shopping around maybe Only the customer can say whether it is important or not Peter, as the guy says, he's been ill. Quote Link to comment Share on other sites More sharing options...
keithm Posted February 19, 2006 Report Share Posted February 19, 2006 Well I would prefer to get to the bottom of the matter before a judgement is made. X-Minit, as you know, I have pm'd you, the ball is in your court if you wish to pursue the part/parts. Quote Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted February 19, 2006 Report Share Posted February 19, 2006 Quite right Kieth, I am a little uneasy with the opporunity to cause lasting damage to a named company without publishing the facts. Perhaps x-minit will now enlighten us with what and who, so that chance is given to rectify the problem by those concerned. Another question I have is, can the facts when emerging be proven or is it just "word of mouth". A lesson for all here. 1. When giving an order put it in writing and retain a copy. 2. If telephoning the order, confirm by fax or e-mail later. 3. If you use Phone only use a diary and write down the name of the person who took the order and time of day along with what was ordered. 4. If ordering by e-mail set your options up to receive an acknowledgement of receipt. 5. If sending a written order, retain a copy. 6.If giving a verbal order to a visitor, obtain written conformation before they leave. Quote Link to comment Share on other sites More sharing options...
x minit uk Posted February 20, 2006 Author Report Share Posted February 20, 2006 Well I would prefer to get to the bottom of the matter before a judgement is made. X-Minit, as you know, I have pm'd you, the ball is in your court if you wish to pursue the part/parts. No pm received , have sent you one though for your 'judgement'. Quote Link to comment Share on other sites More sharing options...
x minit uk Posted February 20, 2006 Author Report Share Posted February 20, 2006 everyone is human and mistakes are made, obviously the part cannot have been that important? try shopping around maybe Part was actually important, but hey ho got any cheep grinders. Quote Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted February 20, 2006 Report Share Posted February 20, 2006 As "Grinders" come under the Abrasive Wheels Act and there is a demand for some form of Grinder, why not put a device onto the finisher smooth wheel. A small tube each side of the extraction box welded or brazed in place and a table with 2 rods that locate into the tubes. You then have a rest for knives scissors shears etc. and no need for the Abrasive Wheel complience. Come on you Engineer guys it's very simple, should have been done years ago, but then again you would be losing the sale of a Grinder. (is there a good market for Grinders) The tubes could have plated welded to them so we could attatch them to the Finisher with self tapping screws, even simpler that! Quote Link to comment Share on other sites More sharing options...
Lee Posted February 21, 2006 Report Share Posted February 21, 2006 I have been sharpening for years, using my finisher. I sharpen garden shears, lawn mower blades, axes, blades, knives and scissors. I have an old 100 grit band which I use for scissors and finer blades which I change its been used for so many years its as smooth as my chat up lines! With experience you get the angles right, a good line in the summer months makes up for any drop in shoe repairs. Lee Quote Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted February 21, 2006 Report Share Posted February 21, 2006 Thats fine Lee, but with the correct angle setter marked in degrees not only does it make the job safer by having the support but you are able to do Chisels and Plane Irons, Axes etc for the building trade. Once had a trainee cut his arm from wrist to elbow walking past a pair of garden shears set in a vice trying to undo the nut & bolt. Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted February 21, 2006 Report Share Posted February 21, 2006 Once had a trainee cut his arm from wrist to elbow walking past a pair of garden shears set in a vice trying to undo the nut & bolt. Should of gone to Spec-Savers, Doh!!!! Quote Link to comment Share on other sites More sharing options...
x minit uk Posted February 21, 2006 Author Report Share Posted February 21, 2006 With a phone call to our parts dept, it's usually quite easy to identify what type of outsole stitcher you have actually, subject to a few easy questions well I ordered directly from your engineer about 8 months ago and am still waiting for my parts. Keith is now looking into this, £25 donation to lee if/when sorted. Quote Link to comment Share on other sites More sharing options...
petercoulson Posted February 21, 2006 Report Share Posted February 21, 2006 Grinders? we alway suggest a local tool shop or someone like machine mart because evryone wants something different. Quote Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted February 21, 2006 Report Share Posted February 21, 2006 Once had a trainee cut his arm from wrist to elbow walking past a pair of garden shears set in a vice trying to undo the nut & bolt. Should of gone to Spec-Savers, Doh!!!! Twas a by product of working in a confined space with not enough room for two people to pass. Why is it that we give the customers all the room to have a dance in and then try to work in poky little holes? Quote Link to comment Share on other sites More sharing options...
x minit uk Posted February 22, 2006 Author Report Share Posted February 22, 2006 With a phone call to our parts dept, it's usually quite easy to identify what type of outsole stitcher you have actually, subject to a few easy questions well I ordered directly from your engineer about 8 months ago and am still waiting for my parts. Keith is now looking into this, £25 donation to lee if/when sorted. Keith has now sorted this so a big thank you from me. THANK YOU. Also a donation on its way to Lee. Quote Link to comment Share on other sites More sharing options...
kobblers Posted February 22, 2006 Report Share Posted February 22, 2006 and a tenner if it doesn't? Quote Link to comment Share on other sites More sharing options...
Lee Posted February 23, 2006 Report Share Posted February 23, 2006 Thanks for the donation, sorting problems is what its all about! and there is NO DOUBT this place sorts it out!!! Lee Quote Link to comment Share on other sites More sharing options...
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